ALL SALES OF FIREARMS, NFA-REGULATED ITEMS (SILENCERS, ETC), SPECIAL ORDER ITEMS, CLEARANCE, BLEMISH ITEMS AND/OR AMMUNITION ARE FINAL.
- Defective firearms and/or other NFA-regulated items must be returned to the original manufacturer for warranty service.
- You must contact us prior to returning any product. Please email or call for Return Authorization prior to returning any product.
- Any product returns shipped to us without authorization, and a valid RMA# issued by our sales and/or support staff will be rejected and returned.
- Shipping & handling, insurance, and other processing fees are not refundable. Only the product purchase price will be refunded minus any applicable restocking fees, under the conditions set forth in this page.
All products sold at VegaOrdnance.com (owned an operated by VXO Global, LLC) are new and under warranty from the manufacturer unless otherwise stated in the product description. Warranty issues are to be handled by the original manufacturer, and you should reach out to them first for any concerns.
Products being returned to us must be packed securely with appropriate packing materials (bubble wrap, packing paper, packing peanuts, etc.) and in an appropriate box. Do not put a label on the original manufacturer’s box.
Products shipped back incorrectly or with inappropriate packing material will be subject to additional fees at our sole discretion, which may include up to 100% of the items value as in some cases we will be forced to sell the product(s) through other marketplaces where the product will be considered “used”. The time, material, and fees of reselling these used products may be above our original cost.
A minimum of 15% restocking fee will be applied if the product is shipped back over 30 days from the order date, is used or not as shipped, or without its original packaging and contents.
The customer is responsible for the return shipping costs except in the case of a shipping error on the part of us or if the package and/or product was damaged when it arrived.
Unless otherwise directed, all returns must be shipped to the address provided by our sales & support staff.
Please request a new return through your account dashboard page. You will need to login to request a return.
If you don’t have a login, email [email protected] and indicate “RETURN” in the subject line and the order number. You will also need to include the following:
- Contact Info: Phone and Email
- Original Order #
- Item(s) Returning
- Reason for Return
- How you would like your return: Refund to your credit card, Store Credit or Exchange
If you submitted your return online, please track the progress online. If you did not submit your return online, you will be emailed to confirm receipt of your returned merchandise. Please allow 2-5 business days from date of receipt for the return to be processed.